CHANGE OF CALL AND CANCELLATION POLICY
Conditions for requesting a change of format and/or call:
In duly justified cases of visa denial, illness, or force majeure.
- To request a change of format and/or program within the same current call, please follow these guidelines:
Submit a written request at least thirty (30) calendar days before the start of classes, clearly stating the reason for the change and specifying the desired new format and/or program. This request should be addressed to the admissions department (admisiones@cmiuniversal.com) and copied to the academic advisor.
If the change is made to a format and/or program with a lower cost than the initially chosen one, a financial adjustment will be made by applying a surcharge of 5% of the total price of the original format. On the other hand, if the change is made to a format and/or program with a higher cost, the student will be responsible for paying the corresponding difference.
If the request is submitted within a period of less than thirty (30) days before the start of classes but more than ten (10) days, the change will be subject to the availability of slots in the program. In addition, a 10% administrative fee based on the total cost of the program will be charged to cover the management expenses.
If the request is submitted less than ten (10) days before the start of the program or once the course has already commenced, a 15% administrative fee based on the total cost of the program will be required to cover the management expenses.
Please note that students with approved study visas are not permitted to make any changes to the format and/or program.
- Requesting a Change of Call
With Justification:
If you wish to request a change of call, please follow the guidelines below:
If the request to change the call is made at least twenty (20) calendar days before the start of classes and is accompanied by official supporting documentation, such as a visa denial, illness, or a serious accident preventing attendance, the change will be accepted at no cost. Please submit your request in writing to the admissions department at admisiones@cmiuniversal.com, and remember to include your academic advisor in the correspondence.
Please note that this free change is limited to one occurrence per student. Any additional changes may incur charges as specified in the following section.
Without Justification:
– No Cost: You must inform the institution at least sixty (60) calendar days in advance of the class start date.
– 10% Charge: You must inform the School at least thirty (30) calendar days before the start of classes, but no later than ten (10) calendar days prior to the start date. This charge will be applied to the total program cost.
– 20% Charge: If you inform the School within less than ten (10) calendar days before the start of classes or during the first month of the ongoing program, a 20% charge will be applied to the total program cost.
In the event that you request a second change, whether it involves the call, program, and/or format, justified or not, in addition to the surcharges explained above, you will be required to pay a re-enrollment fee for the program. Please note that all changes are subject to current prices.
Right of Withdrawal
The student has the right to withdraw from the enrollment within the timeframe granted by law. This means that they must notify their intention to cancel the enrollment within fourteen (14) calendar days following its formalization, provided that the notification is made at least thirty (30) calendar days prior to the start of the applied program. The notification should be sent via email to admisiones@cmiuniversal.com and their assigned advisor.
The full amount of the enrollment fee will be refunded using the same payment method (credit card, bank transfer, PayPal) as the student used for the initial payment. Bank charges and the cost of issuing official letters related to the enrollment will be deducted from the refund.
Conditions for requesting a refund of the enrollment fee with justified cause:
CMI reserves the right to evaluate the refund of the enrollment fee, in addition to the right of withdrawal. The student must provide justification and documentation for the request at least thirty (30) calendar days before the program’s start date. This should be communicated by email to CMI at admisiones@cmiuniversal.com. This policy applies exclusively to the following cases:
- Rejection of two study visa calls that prevent the student from attending the program in person, provided that it can be proven that pursuing the program online is not feasible.
- In case of severe illness that occurs unexpectedly, requiring prolonged treatment in the student’s home country or hospitalization. CMI Business School will evaluate the case based on the corresponding official medical justifications.
CMI will acknowledge the receipt of documentation and verify the validity of the justifications. Requests that are not adequately justified by official entities will not be considered.
If CMI approves the refund, the refunded amounts will be returned using the same payment method (credit card, bank transfer, PayPal). A 15% deduction will be applied to cover administrative and management fees, in addition to any bank commissions incurred from the initial payment (such as credit card fees or fees from other platforms).
The estimated timeframe to receive the refund is three (3) months from the written approval by CMI Business School.
In all other circumstances, the requested refund cannot be processed.
Program Cancellation
A full refund of the enrollment fee (*) will be provided in cases where the program fails to meet the minimum required number of participants for its commencement.
CMI reserves the right to offer students the opportunity to enroll in another program within the same session or in the same program during the next session, without incurring any additional costs.
Payment Methods
CMI Business School offers the following payment options to students:
- Full payment of the total program price upfront.
- Fractional payment without external financing, subject to agreement with the student.
For fractional or deferred payments, installments must be paid monthly within the first five days of the month in which the training begins. The student is responsible for paying all monthly installments.
Failure to pay more than two installments will result in a 5% increase in the installment amount as late payment interest. It may also lead to the suspension of access to the virtual classroom and potential termination of the enrollment contract. CMI reserves the right to seek payment for any outstanding amounts.
Non-attendance of classes or abandonment of the full master’s program does not exempt the student from the obligation to pay the total amount of the Master’s program.
In the event CMI is compelled to initiate legal proceedings to recover unpaid or outstanding amounts from the student, all extrajudicial expenses and legal costs incurred in the process, including attorney and court fees, will be fully borne by the student, even if the involvement of these professionals is not mandatory.